Feature Details

What do website edits include?

Website edits include content changes (copy and images) and additions, changing plugin configuration and settings, and changes to content styling (CSS tweaks).

Excluded from website edits: development labor (themes, plugins, code editing), website/graphic design, new website section creation, website or subdomain development.

What is the difference between priority and emergency support?

As a Care Plan or Care Plus Plan subscriber, you will have access to our support ticketing system.  If your plan includes priority support, any tickets submitted will be reviewed prior to any standard support tickets already queued (in the order received in relation to other priority tickets).  Emergency support tickets will be reviewed and addressed immediately (in order received in relation to other emergency tickets).  All support levels will be responded to within published hours of operation.

What does speed and mobile optimization mean?

We will review your site upon sign-up for both page load speed and responsive or mobile friendly design and either update, repair, or recommend a remedy for any issues found in these areas.  We want to make sure your site loads quickly and is displayed correctly on mobile devices.  Optimization may be subject to a Health and Repair assessment.

What is malware response?

If a site is hacked or attached as part of the Enterprise Care Plus Plan we will make every attempt to remedy the problem and repair damage if possible without added cost. In the event that the damage is irreversible or data irretrievable the site will be restored to the most recent uninfected backup and analyzed for vulnerabilities.

WordPress Care Plan Requirements

WordPress sites that are outdated (pre-version 4.9), eCommerce or membership based, or contain customized themes and plugins, may incur additional labor.  In order to asses these sites, a site health assessment is required.  Once the assessment is complete you will be provided with an estimate of cost to perform an initial update and optimization of your site.  For more information regarding this see WordPress Health and Repair. 

Version Control

Eligibility for Care and Care Plus plans is subject to a WordPress core installation being version 4.9.5 or higher.  Any site versions older than 4.9.5 require a WordPress Health and Repair assessment.  As of the publication of this content, the current version of WordPress is 5.3. For more information on version releases visit WordPress.org News Releases.

WooCommerce, Membership, Multisites

Websites incorporating advanced functionality like WooCommerce,  paid membership plugins, or WordPress Multisites require a WordPress Care Plus Plan. These sites are more labor intensive to maintain and are often customized. A WordPress Health and Repair assessment to determine version, theme support and WooCommerce template validity is required.

Custom Themes and Plugins

In this scenario we’re looking for code that has been customized incorrectly, mostly by altering the source code rather than editing via child-theme or template files.  This type of coding is called “forking” and prohibits the update of software unless you know exactly where changes have been made. In some plugins and themes we may be looking at thousands of lines of code in hundreds of documents.